1 reviews | Active since Dec 2013
Tedious and bad service
My brother who is residing with me and is in Grade 12 was supposed to get his Raim sim card today. When the driver arrived to deliver the parcel, we furnished him with a copy of my brother's ID and a proof of address which was in my name.He refused to give us the parcel demanding a proof of address that is in a learners name.
We have no other proof of address as the child is in school and still under guardianship, isn't his copy of ID good enough? How is he supposed to now study online when RAM is preventing him from doing so? I'm so livid, the driver blatantly refused to give us our parcel and drove off.
He said he will come back on Monday even after calling to beg for the RAIN sim card as we need it for the pupil's online learning. He said we can even contact his boss but he is only coming back to deliver our parcel on Monday.
I have never received such horrible service from any courier company let alone the admin of having to provide such documents which we had in place.
The drivers number is ***.
Please be advised that due to strict RICA and FICA laws Rain requires the documents received to be inline with the account holders details.
Thank you
Ram Team
Please be advised that due to strict RICA and FICA laws Rain requires the documents received to be inline with the account holders details.
Thank you
Ram Team
Is a copy of his ID and his presence not proof enough to receive his parcel?
What is required from our end other than his ID copy? We need this for his online learning as you know that the world is dealing with a pandemic that has disrupted normal face to face learning.
Is a copy of his ID and his presence not proof enough to receive his parcel?
What is required from our end other than his ID copy? We need this for his online learning as you know that the world is dealing with a pandemic that has disrupted normal face to face learning.