Stuck in Limbo ,poor communication and service

I placed an order on the 19th, which was shipped out on the 20th. Unfortunately, I missed the delivery on the 22nd and attempted to contact the driver, but was unsuccessful. I also tried reaching out to the office, but received no response.

For the past five days, my parcel has been stuck in limbo. Although I understand that the 24th and 25th were non-working days, I'm concerned that as of today (27th), the tracking status still shows my parcel at the dispatch hub.

After waiting on hold for an hour and getting cut off three times, I finally spoke with an agent. They explained that the delay was due to an issue with Steve Madden and claimed that an email had been sent to resolve the matter. However, when I contacted Steve Madden, they denied receiving any such email.

I'm frustrated and disappointed with the lack of communication and progress in resolving this issue.