JP
Jacobus P
1 reviews | Active since Mar 2012
06 Mar 2025, 18:55
Stay away from this unprofessional and *********** Couriers!
RAM hand to hand is the WORST courier service ever!! I have been waiting for longer than a week for my parcel. I phoned them and established that they had messed up my phone number! I gave them the correct number again. Then they said they could not find the shop where it must be delivered!! It is in the only small mall in our town! I phoned them again and they promised it would be delivered before 5 o clock! I confirmed with them again my phone number and they said the driver is almost here and he would call me. it is now 7 o clock and they have closed business for the day. I would not use them again even if they are the last couriers in the world! Tracking number: UARJTR9G
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Replies (2)JP
Jacobus P's updateReviewer Update
07 Mar 2025, 08:43Needless to say, the complaint/ contact us service on their website does not work! If my service was so bad I also would not want people to get hold of me!!
JP
Jacobus P's update07 Mar 2025, 08:43
Reviewer Update
Needless to say, the complaint/ contact us service on their website does not work! If my service was so bad I also would not want people to get hold of me!!
Ram Hand To Hand Couriers's replyOfficial
10 Mar 2025, 08:14Dear Jacobus
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been delivered
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been delivered
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply10 Mar 2025, 08:14
Official
Dear Jacobus
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been delivered
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel has been delivered
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.