Stat away from this Fly by night

The service that I have received from Ram hand to hand couries has left a disgusting taste in my mouth, I thought I was dealing with a reputable and professional company but the way things one could swear that I was dealing with a local fly by night company. Last December I appointed Ram to collect a parcel for me in Cape Town and deliver it to my premises in Johannesburg, I called the call center before hand to request the driver to contact the individual whom the parcel was to be collected from before making his way there however I was told this never happened. I called Ram and requested to top up the amount that I had paid to them so it can be a same day delivery, I spoke to Tsholofelo Ngwenya who advised me to book another collection as a same day delivery and that Ram would refund me the amount I paid for the initial booking that I had made and I did that. After not getting any communication from Ram regarding my refund I picked up the phone to make a follow up, I was requested to provide my banking details for which I did and was told by Tsholofelo that she would refer the matter to accounts to process the refund. I sent emails to Tsholo following up on the status of my refund and she hasn't bothered responding till today. I called the call center yesterday and spoke to Ruth who advised that she would escalate the matter to Tsholo and the accounts department and still haven't received any communication. I will never utilize the services of Ram hand to hand couries and wouldn't advise anyone to make use of this fly by night, it's shocking that a big company like Ram can't pay back my R600, I'm really disappointed in Ram never expected such treatment from such a big organization. Shame on you Ram