Speechless about poor service

<p>I cannot complain about the service seeing that I am not getting any service. RAM wants to play with the big dogs like FNB- Digital Planet for smart devices but just can't keep it up. I have been spending my 1 week holiday sitting at home guarding my gate as I am still waiting for my parcel to be delivered (FYI- I received the delivery notification on Monday for that day between 09:00 and 17:00). Here I am still waiting, after numerous phone calls and empty promises. This is absolutely ridiculous, pathetic. I had plans to go away for part of this week but had to cancel due to your poor service. After informing more than one operator about my plans, I heard every possible excuse but NO solution. I asked to speak to a manager or someone that actually knows what they're doing, I got kept on the "hold call" for 6 minutes until someone decided to just drop my call. I have never experienced such poor service from any company, let alone a courier company. It is very sad to see that you guys are aware of the fact that you control the client, your say is the only say that matters, your client will just fit in with your plans or shift out without the parcel for 3 more days. If it is a communication problem between RAM and Digital Planet, sort it out without causing inconvenience for the client. I remember the days where companies still cared about keeping customers satisfied, they would never have dared to push it this far. If you gave them an ultimatum they went out of their way to meet it, especially after 3 days and no service. I am really disappointed and I hope this message gets to the right person who will actually do something about this problem as there is just NO other way of getting hold of anyone without dropped calls or excuses.</p>