So called ‘Next day delivery ‘ … still waiting

My ‘ next day ‘ delivery parcel has been sitting at the RAM Pretoria warehouse since Thursday 9th April 2026. It is now Monday evening , 13th April 2026 and upon tracking my package , it is still exactly where it was since Thursday . Upon trying to contact RAM , their WhatsApp BOT communication is useless . When asked to chat to a consultant , the request times out after about 3 minutes and one has to begin the process all over again . I have tried resuming many times throughout the day , every single attempt has timed out . I attempted the option to get someone to call me back . I was given an estimate of a 1hr wait time to get a call . I am still waiting . I eventually decided to painstakingly call myself , waiting in the queue for 20 minutes before a consultant merely confirmed that the package was indeed at the warehouse and that a message would be sent to them to deliver my package. But she could not tell me when delivery would take place . Complete waste of my time and efforts in other words . It is now 17:22 so definitely won’t be delivered today . Why pay for next day delivery if by Monday night , the customer is still waiting for a package that was sent on the previous Wednesday , meant to have arrived the Thursday / Friday ? Then when the customer enquires, the warehouse still has to be instructed to actually deliver said package , and STILL , no service delivery ! How have you managed to stay in business ? BOBGO, I would seriously reconsider your affiliation with RAM before you lose business too .