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Tracy V

1 reviews | Active since Apr 2015

09 Oct 2018, 14:45

Slowest courier in town!

What an unprofessional, frustrating and slow "courier". At this stage I am incredibly bored with their lack of "service". Delivery was due to be overnight /next day and it has now become a week. No sms was received by Ram, as promised, providing the tracking number. Despite the parcel arriving in town at the crack of dawn on Friday, I receive a call on Monday to worm out of delivery until Tues. Now, it is another nonsense story, indirectly blaming me for the delay in delivery. All Ram have done to this point is dissappoint and try to weasel out of accepting responsibility for poor "service". I wonder if we have progressed past ***eon post. ...as I'm pretty sure that ***eons would move faster. It's the wierdest "courier" I've come across that can delay and postpone things as much as they do. Totally annoyed and frustrated by you. Typical SA approach....why do it today when I can do it tomorrow or the following day. By the time Ram arrive, a person has long-since lost interest. Wow....you win a Raspberry for Worst "Service" (un)delivered!!

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Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply09 Oct 2018, 14:55
Official

Good day,

Thank you for your post.

We do apologize for all inconveniences caused. This will be investigated and we will contact you directly for all delivery details

Thank you

Warm regards

Ram team

TV
Tracy V's update09 Oct 2018, 15:01
Reviewer Update
Thank you for your automated, robotic response. Seems to be your standard reply. As I mentioned. ...so bored. I didn't realise just how many unhappy and annoyed clients you have. Based on that...Isn't it telling you something? Perhaps Ram need to pull up their socks a bit. Take action! Take responsibility! Give people a human and sincere response and solution instead of these pre-programmed responses.