SS
Sweetness S
1 reviews | Active since Sept 2017
29 Jul 2021, 13:34
SH***T SERVICES
**** services. I have never got my deliveries on time from these couriers.
Helpful (0)
Replies (6)0
Replies (6)
Ram Hand To Hand Couriers's replyOfficial
29 Jul 2021, 15:16Good day Sweetness.
We do apologise for the delayed delivery of your parcel and the inconvenience caused.
Please provide to us the tracking number for your parcel so that we can be able to arrange and have your parcel delivered to you at the soonest possible time.
Kind regards.
We do apologise for the delayed delivery of your parcel and the inconvenience caused.
Please provide to us the tracking number for your parcel so that we can be able to arrange and have your parcel delivered to you at the soonest possible time.
Kind regards.
Ram Hand To Hand Couriers's reply29 Jul 2021, 15:16
Official
Good day Sweetness.
We do apologise for the delayed delivery of your parcel and the inconvenience caused.
Please provide to us the tracking number for your parcel so that we can be able to arrange and have your parcel delivered to you at the soonest possible time.
Kind regards.
We do apologise for the delayed delivery of your parcel and the inconvenience caused.
Please provide to us the tracking number for your parcel so that we can be able to arrange and have your parcel delivered to you at the soonest possible time.
Kind regards.
SS
Sweetness S's updateReviewer Update
29 Jul 2021, 15:50Track no: K***
SS
Sweetness S's update29 Jul 2021, 15:50
Reviewer Update
Track no: K***
Ram Hand To Hand Couriers's replyOfficial
29 Jul 2021, 16:59Tracking shows that the delivery has been arranged for tomorrow with you already.
Ram Hand To Hand Couriers's reply29 Jul 2021, 16:59
Official
Tracking shows that the delivery has been arranged for tomorrow with you already.
SS
Sweetness S's updateReviewer Update
30 Jul 2021, 13:23 Yes, If you check your tracking from Modany is been stating that it will be delivered the next day!!!!!! and now it Thursday. The "will be delivered tommmorrow" has been the story since Monday. This is not the first time I had a ****y services from you guys, the last time you guys took the whole month to deliver my package. One thing you're good at is False communication.
SS
Sweetness S's update30 Jul 2021, 13:23
Reviewer Update
Yes, If you check your tracking from Modany is been stating that it will be delivered the next day!!!!!! and now it Thursday. The "will be delivered tommmorrow" has been the story since Monday. This is not the first time I had a ****y services from you guys, the last time you guys took the whole month to deliver my package. One thing you're good at is False communication.
SS
Sweetness S's updateReviewer Update
30 Jul 2021, 13:24Please see the kind of service I got from Xavier. I asked him when am I getting my package and he/she send me a screenshot of some info which I don't understand. When I ask what that is, I got no response but he was quick to respond to the last request I made.
Is this the kind of customer service you offer your clients? Just know that Vodacom has now lost a client because of your bad service.
Is this the kind of customer service you offer your clients? Just know that Vodacom has now lost a client because of your bad service.
SS
Sweetness S's update30 Jul 2021, 13:24
Reviewer Update
Please see the kind of service I got from Xavier. I asked him when am I getting my package and he/she send me a screenshot of some info which I don't understand. When I ask what that is, I got no response but he was quick to respond to the last request I made.
Is this the kind of customer service you offer your clients? Just know that Vodacom has now lost a client because of your bad service.
Is this the kind of customer service you offer your clients? Just know that Vodacom has now lost a client because of your bad service.
Ram Hand To Hand Couriers's replyOfficial
30 Jul 2021, 16:56We sincerely do apologise for the experience you had with the consultant you have spoken to.
We have escalated the matter to the hub management team to resolve ASAP, as we already received this complaint on email and through the call center.
They should revert to you at the soonest possible time.
We have escalated the matter to the hub management team to resolve ASAP, as we already received this complaint on email and through the call center.
They should revert to you at the soonest possible time.
Ram Hand To Hand Couriers's reply30 Jul 2021, 16:56
Official
We sincerely do apologise for the experience you had with the consultant you have spoken to.
We have escalated the matter to the hub management team to resolve ASAP, as we already received this complaint on email and through the call center.
They should revert to you at the soonest possible time.
We have escalated the matter to the hub management team to resolve ASAP, as we already received this complaint on email and through the call center.
They should revert to you at the soonest possible time.