TH
Thembinkosi H
1 reviews | Active since Oct 2018
18 Dec 2024, 17:34
Shoddy service from RAM handbto hand courier
Ram hand to hand courier 's contact details are not working u spend hours on line no consultant is assisting with queries. They have been seating with my parcel from Steve.Madden from 9 /12/24 and they keep sending text and emails notifying me that my order is coming to day every dayfrom the 9th ( it's been a week now seating waiting for courier to come . It seems as if they only services the cities and out-skirt clients this festive but remote areas customers, and I believe that we are also customers and should be treated as such. I bought my sneakers on 29 ( black friday) for Christmas party but it went past without receiving them and there is no sign I might receive them this year
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Ram Hand To Hand Couriers's replyOfficial
19 Dec 2024, 13:59Good day Thembinkosi ,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We will urgently look into this matter and revert.
Thank you
Ram Management
We will urgently look into this matter and revert.
Thank you
Ram Management
Ram Hand To Hand Couriers's reply19 Dec 2024, 13:59
Official
Good day Thembinkosi ,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We will urgently look into this matter and revert.
Thank you
Ram Management
We will urgently look into this matter and revert.
Thank you
Ram Management