Shockingly Bad Customer Service

I had a package that needed to be safely delivered to my elderly grandmother. I decided to use RAM since they had a Next day Delivery by 11:00 option on their website (which was important to use since my gran has a helper that works until 14:00 who would have gone downstairs to collect for her) When the package didn't arrive at the specified time, I got a frantic phone call, thus causing me to drop my work to sort it out. I called the centre and explained the situation and was assured it would be there before 14:00. That delivery was only dropped off after 17:00 after many phone calls and pathetic excuses.<br> I have complained on facebook and have gotten a call, but since then (almost 24 hours ago) I have received no feed back even though I was promised a call back with a way forward. It is discussing that I paid extra for a service that I didn't get, and only afterwards being told \it's a service we do not actually offer."This is disgusting behaviour and I am considering never using this service again.<br> I'd like a refund on this transaction since RAM didn't live up to their promises 3 times on one transaction."""