Shocking Service + VERY Rude Delivery Drivers

Apart from the delivery being made within a couple of days, I still had to phone the call center roughly 8 times in order to get the package delivered. Within the 8 calls, there were different excuses each time as to why my package hadn't been delivered. Including that I didn't answer their calls (I did NOT receive one call from the delivery drivers) and that their driver didn't have airtime and there was an issue with their system so the delivery couldn't be made.

Upon delivery, the drivers proceeded to blame me for the fact that the delivery hadn't occurred and that they had been to my address for the second time today. On the first occasion, they "apparently" spoke to the security guard (where there is none during week days), and he was apparently "rather rude when dealing with them"

It seems like a common trend from RAM delivery driver's to always shift the blame onto others and therefore suggest that its NOT RAMS fault for not delivering.

Furthermore, as a business, it makes for a bad reputation, when you start to blame others (including your Customers and therefore potential future Customers)

RAM won't give you their drivers numbers to contact them and find out where or where they are going to be delivering. Yet upon request that the drivers phone when they get to the gate, automatically means that we are going to be getting their number anyway. But wait lets not forget that they say that they "Tried to call you, but couldn't get through", yet I had my phone in signal and on my desk in front of me the whole day. I would say that is one big lie, and them just not caring about their customers.

Why would I not want to take delivery of my package? RAM??