Shocking service.

I had an encounter with RAM about two weeks ago. I personally don’t think anyone at the organization takes the time to read these reviews based on how so many customers are clearly frustrated. RAM is a huge courier company and it’s disappointing that they lack customer service on so many levels. I had to call in 3 times before I could finally be put through to a supervisor at the call center. I could name and shame everyone I spoke to on Friday the 2nd of September but it’s pointless. The supervisor said he’d come back to me, and he didn’t. Luckily my parcel was coming from Vodacom who arranged to dispatch the router through a senior Fibre technician from Vodacom, he arrived Saturday morning with the router and literally “brought me up to speed”.