SQ
Stacey Q
1 reviews | Active since Nov 2024
13 Dec 2025, 09:54
Shocking Service and Lack of Communication
Failed delivery with no call from the courier, despite someone being home. I’ve been unable to get hold of the couriers at all. When calling, I was 27th in the queue. I then tried WhatsApp and the online chat, but the chat kept expiring before I could get assistance. I also requested a call-back from an agent, which never happened.
It’s now the next day and I’m still waiting with no update. I have no idea where my parcel is at this point, and I’m heading off on holiday. I understand it’s the festive season, but this isn’t a new challenge, companies should be prepared for the increased volume.
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
13 Dec 2025, 10:29Dear Stacey
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply13 Dec 2025, 10:29
Official
Dear Stacey
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
SQ
Stacey Q's updateReviewer Update
13 Dec 2025, 10:36 This response is clearly an automated message, as at no point did I say my delivery was delayed. I stated that the delivery failed, despite someone being home at the time. Since then, I’ve been unable to get hold of anyone to arrange a new delivery for when I return from holiday.
Customer service needs more support to handle complaints and actually provide solutions. At this point, there’s a real chance I won’t receive my parcel before Christmas, which is extremely disappointing.
Customer service needs more support to handle complaints and actually provide solutions. At this point, there’s a real chance I won’t receive my parcel before Christmas, which is extremely disappointing.
SQ
Stacey Q's update13 Dec 2025, 10:36
Reviewer Update
This response is clearly an automated message, as at no point did I say my delivery was delayed. I stated that the delivery failed, despite someone being home at the time. Since then, I’ve been unable to get hold of anyone to arrange a new delivery for when I return from holiday.
Customer service needs more support to handle complaints and actually provide solutions. At this point, there’s a real chance I won’t receive my parcel before Christmas, which is extremely disappointing.
Customer service needs more support to handle complaints and actually provide solutions. At this point, there’s a real chance I won’t receive my parcel before Christmas, which is extremely disappointing.
Ram Hand To Hand Couriers's replyOfficial
18 Dec 2025, 07:39We will arrange delivery and ensure you receive it timeously
Ram Hand To Hand Couriers's reply18 Dec 2025, 07:39
Official
We will arrange delivery and ensure you receive it timeously