HB
Heidi B
1 reviews | Active since Oct 2022
05 Dec 2022, 15:30
Shocking service, and delayed delivered
Shocking response times / lie on their status updates (states recipient could not be reached, however they admit the driver ran out of time). Been promised a delivery since 30.11.2022, however to-date (05.12.2022) NO DELIVERY HAS BEEN MADE. One phones their customer care, however they don't even bother to call back on the status. Absolutely NOT recommended & don't deliver as per promises. Driver also arrogant and ignores phone calls
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Replies (2)HB
Heidi B's updateReviewer Update
05 Dec 2022, 18:38Must just indicate, matter was escalated & delivery took place shortly thereafter. Friendly & professional driver. Thank you for going the extra mile, much appreciated.
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Heidi B's update05 Dec 2022, 18:38
Reviewer Update
Must just indicate, matter was escalated & delivery took place shortly thereafter. Friendly & professional driver. Thank you for going the extra mile, much appreciated.
Ram Hand To Hand Couriers's replyOfficial
06 Dec 2022, 13:31Good day Heidi.
Than you for contacting RAM HAND-TO-HAND Couriers. Let me start by saying how terribly sorry I am to see this happen, it is completely unacceptable however I am grateful to hear that we were able to assist and have the consignment delivered successfully.
I sincerely apologize that we did not get this right from inception and that it had to be escalated before we could deliver your parcel. I appreciate your patience with us and I’m confident your next experience with us will be up to your expectations.
Kind regards, Trae.
Than you for contacting RAM HAND-TO-HAND Couriers. Let me start by saying how terribly sorry I am to see this happen, it is completely unacceptable however I am grateful to hear that we were able to assist and have the consignment delivered successfully.
I sincerely apologize that we did not get this right from inception and that it had to be escalated before we could deliver your parcel. I appreciate your patience with us and I’m confident your next experience with us will be up to your expectations.
Kind regards, Trae.
Ram Hand To Hand Couriers's reply06 Dec 2022, 13:31
Official
Good day Heidi.
Than you for contacting RAM HAND-TO-HAND Couriers. Let me start by saying how terribly sorry I am to see this happen, it is completely unacceptable however I am grateful to hear that we were able to assist and have the consignment delivered successfully.
I sincerely apologize that we did not get this right from inception and that it had to be escalated before we could deliver your parcel. I appreciate your patience with us and I’m confident your next experience with us will be up to your expectations.
Kind regards, Trae.
Than you for contacting RAM HAND-TO-HAND Couriers. Let me start by saying how terribly sorry I am to see this happen, it is completely unacceptable however I am grateful to hear that we were able to assist and have the consignment delivered successfully.
I sincerely apologize that we did not get this right from inception and that it had to be escalated before we could deliver your parcel. I appreciate your patience with us and I’m confident your next experience with us will be up to your expectations.
Kind regards, Trae.