Shocking service

Shockingly poor service with basically non existent customer support. My package was scheduled for delivery to my partners place of work. I received a phone call from a RAM driver and was told that no one was there to collect it. When I asked for a moment to contact the receiver to come down and collect it, the driver refused and insisted on rescheduling the delivery. On the second delivery attempt, they simply did not pitch on the new communicated date of delivery. I received no communication that the delivery would not arrive and zero effort was made to reschedule. I heard nothing for almost a week. Whenever I tried to contact customer support , i was on hold for 15+ minutes and once I was connected the call would drop suddenly halfway through. The enquiries page on the website did not function properly and I was unable to log a complaint. The WhatsApp line is completely useless and unresponsive. I did evenutally receive the package. But I don't understand how a company like this can survive when there are so many better competitors around? I would encourage companies not to use RAM for their deliveries please!