Shocking poor customer service

Lack of customer service ....RAM got my delivery address and contact details incorrect from Vodacom... Even after I called them rectified the contact details and getting intouch with VOdacom ... I’m still waiting for my parcel and what’s worse when I call them they seem to be clueless as to where is the parcel and when it’s going to be delivered!!! Have also send countless emails to their help desk. RE-145939