Shocking lack of communication and customer support.

Completely unacceptable work ethic from a supposedly "well know" courier company. Should not be surprised as they have no social media presence - scared of word of mouth of how utterly *********** they are.

We placed an order on the 5th through FNB and changed address the same day after initially entering a different one. FNB put through this request the same day however no one at RAM bothered to do this and the delivery was still made on Thursday to the wrong address.

We phoned and they changed the address for delivery the next day. We received an sms the order was out for delivery on Friday but at 17:30 after still not being delivered, we phoned and it was stated the delivery guy ran out of time and they will prioritise it for Monday.

Forward to today Monday and we received an sms out for delivery. However the tracking now shows the order was removed from the VAN pending query. After phoning customer support they said no one prioritised the delivery for Monday and now it will only be done on Tuesday if the query is resolved.

How anyone still uses RAM couriers after all these complaints on Hellopeter is beyond me. I will definitely take this matter up further with FNB.