Shocking Customer experience Ram Hand To Hand Couriers

Ram's customer service is atrocious. I get an SMS after 8 am that a parcel is due today. I was already at work. The driver tries to reach me after 11. I'm in a meeting. I try the call centre after my meeting and the agent says he will contact the driver but doesn't get back to me. I call the driver and it was just after 2 pm and he says the parcel is going back to the hub I can only get it on Monday. I call again later speak to another agent who says the parcel still shows out for delivery and that she will try and call to see if they can still get it to me today. She too doesn't call back. I called the contact centre a third time and speak to an agent who tries to assist me but puts me on hold while she tries the driver. after a few minutes, she says the driver's phone is off. That was before 4 pm. The tracking system says they deliver up to 5pm. I am so disappointed at the lack of customer service and the poor work ethic of some of the people I have spoken to today. I have had brilliant service from a previous Ram driver who went out of his way to get my parcel to me on a day before he finished off. The group of people I have dealt with today have damaged the brand for me. Your one attempt to reach me is pathetic. Ram needs to let their drivers try and reach us because some of us do work and can't be available when they decide to call! I feel sorry for small businesses whose images are tarnished by the poor service of courier companies.