GM
Gena M
1 reviews | Active since Apr 2011
08 Dec 2015, 10:04
Shipment not to right adress
I phoned on Friday the 4th of Desember *** and spoke to Eldah<br> I gave him a adress where the parcel must be diverted to and he insured me the parcel adress will be changed. Well today it was delivered to me instead of the other adress.<br> <br> I advise the the driver to resent the parcel to Tzaneen Limpopo and u better make sure this parcel is delivered to them on Thursday.<br> <br> Bad service as this is the second time it happend<br> <br> Weighbill from dhl ***
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Ram Hand To Hand Couriers's replyOfficial
08 Dec 2015, 11:32Hello gena01,
Good day
I sincerely apologise for any inconvenience caused,
Unfortunately to amend an address this should be communicated to the sender of your parcel, Ram personnel has no authorisation to change any address of any parcel due to security reasons.
Ram delivers accordingly to what is on the waybill.
We will deal with the relevant agent for not informing you of this procedure
Once again, please accept our sincere apology
Warm regards
Good day
I sincerely apologise for any inconvenience caused,
Unfortunately to amend an address this should be communicated to the sender of your parcel, Ram personnel has no authorisation to change any address of any parcel due to security reasons.
Ram delivers accordingly to what is on the waybill.
We will deal with the relevant agent for not informing you of this procedure
Once again, please accept our sincere apology
Warm regards
Ram Hand To Hand Couriers's reply08 Dec 2015, 11:32
Official
Hello gena01,
Good day
I sincerely apologise for any inconvenience caused,
Unfortunately to amend an address this should be communicated to the sender of your parcel, Ram personnel has no authorisation to change any address of any parcel due to security reasons.
Ram delivers accordingly to what is on the waybill.
We will deal with the relevant agent for not informing you of this procedure
Once again, please accept our sincere apology
Warm regards
Good day
I sincerely apologise for any inconvenience caused,
Unfortunately to amend an address this should be communicated to the sender of your parcel, Ram personnel has no authorisation to change any address of any parcel due to security reasons.
Ram delivers accordingly to what is on the waybill.
We will deal with the relevant agent for not informing you of this procedure
Once again, please accept our sincere apology
Warm regards