NS
Neliswa S
1 reviews | Active since Mar 2009
07 Mar 2025, 20:29
Shady RAM courier drivers
RAM couriers was allocated to collect my vodacom router and deliver it to me. On Friday 7 March I received notification that it's out for delivery. I then get a call from the driver around 11am to say he'll be delivering in about 20 minutes.
3 hours later no delivery, driver does not answer his phone, he calls me with one ring and drops, I immediately call back, no answer. Then when I track it says failed delivery like he tried and failed when I had someone at home the whole time.
Don't make false promises and create BS tracking stories.
Deliver my router!!!!!!
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
10 Mar 2025, 08:22Dear Neliswa
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
we will ensure your parcel gets delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
we will ensure your parcel gets delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply10 Mar 2025, 08:22
Official
Dear Neliswa
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
we will ensure your parcel gets delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
we will ensure your parcel gets delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.