LW
Levert W
1 reviews | Active since Apr 2023
25 Apr 2023, 13:38
Service: PATHETIC, DISGUSTING and POOR
Ram hand to hand couriers delivers real pathetic, disgusting and poor service. A Vodacom parcel was ordered the Thursday before Good Friday, I still haven't received it. They called me about 4 times to confirm the delivery address and keep saying that they'll deliver. I did some follow up calls and they keep giving me the same story "we'll deliver tomorrow" There are times the call would cut due to airtime as I was calling from my cellphone, though after confirming my contact number with the agent, they wouldn`t even call you back. Today we going for the 3rd week still no parcel. Would never recommend them to anyone even if they were the last courier company left on earth.
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Replies (2)LW
Levert W's updateReviewer Update
26 Apr 2023, 11:10Well, for the 5th time, the address is correct. I spoke to one of your drivers and he also gave me attitude earlier saying that I should not wait for him, he'll call me, he still didn't call. What kind of service is this? I cannot keep spending unnecessary monies on buying data then what's the point of the order? I also have other responsibilities to take care of, what if I'm not available when he calls???
LW
Levert W's update26 Apr 2023, 11:10
Reviewer Update
Well, for the 5th time, the address is correct. I spoke to one of your drivers and he also gave me attitude earlier saying that I should not wait for him, he'll call me, he still didn't call. What kind of service is this? I cannot keep spending unnecessary monies on buying data then what's the point of the order? I also have other responsibilities to take care of, what if I'm not available when he calls???
Ram Hand To Hand Couriers's replyOfficial
26 Apr 2023, 18:43Good day Levert,
Once again we would like to apologize for the delay of you receiving your parcel, we are glad that you have received the order today, we always strive to improve on our service and we will keep working hard to ensure that we meet your needs as a customer.
Regards, Rethabile
Once again we would like to apologize for the delay of you receiving your parcel, we are glad that you have received the order today, we always strive to improve on our service and we will keep working hard to ensure that we meet your needs as a customer.
Regards, Rethabile
Ram Hand To Hand Couriers's reply26 Apr 2023, 18:43
Official
Good day Levert,
Once again we would like to apologize for the delay of you receiving your parcel, we are glad that you have received the order today, we always strive to improve on our service and we will keep working hard to ensure that we meet your needs as a customer.
Regards, Rethabile
Once again we would like to apologize for the delay of you receiving your parcel, we are glad that you have received the order today, we always strive to improve on our service and we will keep working hard to ensure that we meet your needs as a customer.
Regards, Rethabile