Service is beyond bad

RAM Couriers is the WORST courier in South Africa. Surely, the feedback they get on Hello Peter or the online reviews that get posted - they look into and try and do better.

I placed an order online with Clicks on the 30th of Jan. Somehow, Clicks still had an old number of mine, which they used to process the order for delivery. That number I flagged with Clicks almost immediately, after I received the confirmation order email. The lady said she would escalate it with the courier. I think it took two phone calls with Clicks, but still NOTHING CHANGED! I took it upon myself to call RAM to change my number. I has been a good 3 working days calling and logging for my number to be changed to the correct one to contact me on. It has taken the last call centre agent to mute me, call the dispatch centre to contact the driver, to call me on the correct number. Question, WHY DIDN'T THE PREVIOUS 2 AGENTS DO THE SAME?! Why update it on your system and wish for the best! COMMUNICATION IS KEY!

I'm typing this right now, in hopes that my delivery arrives today. And if it does, a HUGE thank you to the last agent I spoke to at RAM, who went out of their way to help me.

#SUPERFRUSTRATED