ZH
Zelda H
1 reviews | Active since Nov 2014
03 Feb 2025, 17:13
******* SERVICE
I wish there was a rating for ZERO. ******* service. I am appalled. The customer service consultants are not even helpful and they are so rude and arrogant. Driver called and said they would deliver the next day, next thing I know I am told the parcel has been sent back to the hub because there was a change in address which is absolute *******. No address was changed and I confirmed same with the couriers. I hate this courier company. Now I am waiting forever for a parcel that I paid for and should have been long delivered. Such incompetence and disrespect is unacceptable and despicable. The worst part is that they do not even take accountability.
Helpful (0)
Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
04 Feb 2025, 13:09Good day Zelda
please confirm your address
As per your service provider this is supposed to be delivered to Leroy Merlin receiving
Address provided is not a valid address at a place
Thank you
ram team
please confirm your address
As per your service provider this is supposed to be delivered to Leroy Merlin receiving
Address provided is not a valid address at a place
Thank you
ram team
Ram Hand To Hand Couriers's reply04 Feb 2025, 13:09
Official
Good day Zelda
please confirm your address
As per your service provider this is supposed to be delivered to Leroy Merlin receiving
Address provided is not a valid address at a place
Thank you
ram team
please confirm your address
As per your service provider this is supposed to be delivered to Leroy Merlin receiving
Address provided is not a valid address at a place
Thank you
ram team
ZH
Zelda H's updateReviewer Update
04 Feb 2025, 15:23Nonsense. You don't even know what you are talking about. You clearly rep**** just for the sake of it. Do you investigations properly. Leroy has my correct address. Your company messed up everything. Look, RAM IS THE WORST COURIER COMPANY EVER. The driver stated that delivery was he attempted delivery twice yesterday after 5pm and he **** and he didn't even contact me. Check the tracking report. Today RAM consultant told me that driver was actually out of time yesterday and he couldn't manage to deliver. He went and put false information on the report. Today he **** again and said he attempted delivery in the morning and surprisingly he didn't even try to call. I am the one who called RAM and Leroy Merlin to follow-up and I even provided an alternative number. I only received a call from him after the matter was escalated to the operations manager at the warehouse this afternoon. I was met with so much arrogance from the driver. He was extremely rude. When he made his way to the address, I called numerous times and he kept on cutting the call, I have proof of the texts he sent on my phone. Someone was waiting to receive the parcel and he said he doesn't know the place and he decided to drive off. When I told him that I would report him, he said he could even give my name and i must go ahead and report. NOW YOU are making matters worse by replying to something you know nothing about. The least you could have done was to do your research and not make excuses for such stupid behaviour. The arrogance of your company is telling. WORST COURIER COMPANY EVER. I have actually taken the decision to cancel my purchase and request LEROY MERLIN to process my refund. RAM IS USELESS. USELESS. I have wasted so much money and airtime calling for follow ups and today one of your consultants put me on hold for 25 minutes. So shut up. Your company is useless. USELESS. I would never recommend RAM to anyone. Sies.
ZH
Zelda H's update04 Feb 2025, 15:23
Reviewer Update
Nonsense. You don't even know what you are talking about. You clearly rep**** just for the sake of it. Do you investigations properly. Leroy has my correct address. Your company messed up everything. Look, RAM IS THE WORST COURIER COMPANY EVER. The driver stated that delivery was he attempted delivery twice yesterday after 5pm and he **** and he didn't even contact me. Check the tracking report. Today RAM consultant told me that driver was actually out of time yesterday and he couldn't manage to deliver. He went and put false information on the report. Today he **** again and said he attempted delivery in the morning and surprisingly he didn't even try to call. I am the one who called RAM and Leroy Merlin to follow-up and I even provided an alternative number. I only received a call from him after the matter was escalated to the operations manager at the warehouse this afternoon. I was met with so much arrogance from the driver. He was extremely rude. When he made his way to the address, I called numerous times and he kept on cutting the call, I have proof of the texts he sent on my phone. Someone was waiting to receive the parcel and he said he doesn't know the place and he decided to drive off. When I told him that I would report him, he said he could even give my name and i must go ahead and report. NOW YOU are making matters worse by replying to something you know nothing about. The least you could have done was to do your research and not make excuses for such stupid behaviour. The arrogance of your company is telling. WORST COURIER COMPANY EVER. I have actually taken the decision to cancel my purchase and request LEROY MERLIN to process my refund. RAM IS USELESS. USELESS. I have wasted so much money and airtime calling for follow ups and today one of your consultants put me on hold for 25 minutes. So shut up. Your company is useless. USELESS. I would never recommend RAM to anyone. Sies.
Ram Hand To Hand Couriers's replyOfficial
06 Feb 2025, 17:49Please be advised parcel was returned back to SMD
Ram Hand To Hand Couriers's reply06 Feb 2025, 17:49
Official
Please be advised parcel was returned back to SMD
ZH
Zelda H's updateReviewer Update
09 Feb 2025, 09:28Obviously it was returned back to SMD because RAM FAILED. Your arrogant drivers actually discriminate against people in Alexandra hence they been manipulating the system to indicate as if they attempted to deliver when in fact they didn't. Check how many times they **** on the system. Instead of defending nonsense, you could be fixing your pathetic business. IT IS THE WORST. Look at the horrible reviews you have, fix it.
ZH
Zelda H's update09 Feb 2025, 09:28
Reviewer Update
Obviously it was returned back to SMD because RAM FAILED. Your arrogant drivers actually discriminate against people in Alexandra hence they been manipulating the system to indicate as if they attempted to deliver when in fact they didn't. Check how many times they **** on the system. Instead of defending nonsense, you could be fixing your pathetic business. IT IS THE WORST. Look at the horrible reviews you have, fix it.