RS
Richard S

1 reviews | Active since Jan 2018

15 Jan 2018, 16:34

Service Delivery - Failure

Having dealt with a lot of courier companies, yours is unfortunately the worst I have experienced. From your team not taking down the full address for delivery, to not making contact to advise of delivery issues, to getting calls from your number which they then hang up as soon as you answer (one ring literally). I now have to wait for a re delivery as the team left the area, after me calling in 1 minute after them having left the correct address without a call. I am livid. And Vodacom will now get a piece of this too. It takes a lot to push me over the edge, but well done, you have succeeded in one day.

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Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 Jan 2018, 16:42
Official

Good day Richard,

Thank you for your post.

We do apologies for all inconveniences caused. This matter will be investigate and we will contact you directly

Thank you

Warm regards

Ram team

RS
Richard S's update15 Jan 2018, 16:45
Reviewer Update
Hi, I would appreciate it if you could because this is surely not the service you want to be known for.