Rudest manager and poorest customer care ever

I was meant to receive a delivery today, which was scheduled as such on their official communication with me. I first received a call from one of their employees asking to confirm the delivery address, which I confirmed and asked when I can expect the package, the employee proceeded to tell me that they do not have any couriers available today and I will only receive my order on Monday 8 April. I responded that it is not going to work for me, as that is not what my communication from their side stated. After another call the employee then confirmed that I will have my package delivered today at said address. I was happy with this. Then comes the slap in my face - I have to present my original ID book for my delivery in order to receive my package, I do not have an ID and after carefully explaining the situation to the driver, he called his manager to explain, he proceeded to give the phone to me to speak to the manager - I explained the same thing to the manager and asked if their was any way that they could use my driver's license (as it holds the exact same info as one's ID), ignored the question and asked if she can give me Vodacom's number. I responded with no, I have Vodacom's number, what I am asking is, if there is no way that I could take my package without presenting my original ID book (It was destroyed, so I had my driver's license and a copy of my ID - my ID appointment is on the 15th) The manager ignored my request and simply put down the phone mid-sentence.

I have never experienced this amount of rudeness from one company, No wonder they have such poor reviews all over. I completely understand that they are just following procedures, but hell have some decency and common sense. Basic manners don't cost a single dime.