Rude Manager @RAM courries & awful customer service

I ordered a simcard through RAIN and they use RAM as their courries. I specified on my order that I'm to be phoned an hour before delivery as I won't be home 24/7 waiting for the delivery. Yesterday (14/10/2020) I received an email & sms in the morning that my delivery is on its way & I was home until I had to go pick up my child from school hence I specified I need to be called an hour before delivery to ensure I am home. Delivery guy showed up without calling & I informed him I'll only be home about 45 minutes later as I am picking up my child from school & he said he can't wait.

I then called RAM to arrange for delivery again for today the 15th Oct & I was asked which time suits me & I indicated from 9am-12pm. At 12:30pm I called RAM to find out about the status of my delivery since we had agreed I'd receive my parcel between 9am-13pm today and again I was sent an sms that my parcel is on the way @ 11:11 am today. Was put on hold until I ran out of airtime. I then bought MORE airtime & called back & was told the delivery car has been hijacked at 9am this morning after the sms I received at 11:11am that my parcel is enroute . 1stly I should have been informed without having to be the one to contact RAM & make follow up. I spoke to consult Shereleigh who was rude & hung up on me & I spoke to manager Jason who was just as rude when I enquired about how long investigations would take as he told me they still need to do investigations.

I'm appalled with your service RAM and your staff don't care about customer service & I was also told I'm not their client so they have no obligation to me hence they felt they could be rude. I will also be forwarding my complaint to RAIN 'cause they need to find better delivery service for their client as this is not the 1st time I've had issues with RAM.

Regards Ntombi