Rude Employee's

This company employs very rude and arrogant drivers, yesterday I was supposed to have gotten a parcel delivered to me and they never did, I asked the driver to meet with me along the road since he couldn't find my home address instead that driver never even waited and when i tried calling him back, he hung up the phone, to make matters worse even the call center agents are extremely rude. Parcel was never delivered and no other alternative attempt to deliver the parcel was made.