XC
Xiluva C
1 reviews | Active since Jun 2025
13 Jun 2025, 20:37
RUDE DRIVER
I have ordered items and had them delivered through RAM. And on two occasions, I’ve had their driver,(same person, twice) tell me that since they have passed my area, and they couldn’t find the address (clearly marked on waybill) they aren’t turning around to deliver my package. The lady was so rude and very unpleasant. Highly disappointed. I don’t recommend them at all. Unfortunately we can’t choose which courier services the supplier uses.
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Ram Hand To Hand Couriers's replyOfficial
17 Jun 2025, 07:19Dear Xiluva Chiminya,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel has been dispatched today and we will ensure delivery takes place today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel has been dispatched today and we will ensure delivery takes place today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply17 Jun 2025, 07:19
Official
Dear Xiluva Chiminya,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel has been dispatched today and we will ensure delivery takes place today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel has been dispatched today and we will ensure delivery takes place today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.