Rude driver!!!

Your driver was so rude.He called me while I was 4 houses away from home.I told him to wait for me.He said your policies state that they should not wait for a person even a second.I told him to come back I can see him leaving.These drivers are desrespeting us because you let them do that to us.Hes number is+***.I want my parcel.I didn't choose to use you because of your reputation.The company I used chose you.