Rude and ***********

<p>I called to follow up on a parcel. The lady i spoke yo was very rude and while speaking to me put the call on Mute. When she return on the line, she was first completing her private jokes and laughing on the line before turning her attention to me. When i told her that she was rude and unprofessional, she rudely onform3d be that a sms was sent and we did not respond. I complained 3 times to RAM. My complaint was never pursued at all or placed on record. I even spoke to the Customer Care manager that was very stmpathetic and promised feedback. No feedback was received. Several times i call them back requesting to speakbto the manager. They put me on hold for several minutes and sometimes cut the call or i put down the call after being on the line for up to 4 minutes. They are costing me money on phone calls. Why do we have to keep on tolerating such poor service in the country. Shame on you RAM Couriers.</p>