1 reviews | Active since Feb 2013
RUDE AND BAD ATTITUDE
Good day<br> <br> Order number: CELLC***6<br> <br> On 03.11.2015 I spoke to one of your consultants called Yolanda who is ABSOLUTELY RUDE. She has ABSOLUTELY no telephone etiquette and is completely unprofessional.<br> <br> I wanted to change my delivery address as I will not be at work on the day of delivery, she pretended to take down my information only to tell my afterwards that I have to call back on the morning of the delivery to change the address. Not only rude but a bad attitude and raised her voice at me. The call was made on 03.11.2015 at 16H01.<br> <br> I will definitely lodge a complaint with CELL C as well as this puts the delivery at risk as the item ordered is more than R15000.<br> <br> Also when I contacted the call centre it sounded like a shebeen in the back ground. This is not very professional for such a well known organisation.<br> <br> Disappointed...<br>
Good day
Thank you for taking my call.
As per our telephonic conversation my apologies as that is not the correct manner in which to treat a client.
I will be listening to the voice recordings and will ensure disciplinary action is taken.
I have noted that the address was changed a per your request and it will be delivered tomorrow.
Kind Regards
Lulu Pretorius
Good day
Thank you for taking my call.
As per our telephonic conversation my apologies as that is not the correct manner in which to treat a client.
I will be listening to the voice recordings and will ensure disciplinary action is taken.
I have noted that the address was changed a per your request and it will be delivered tomorrow.
Kind Regards
Lulu Pretorius
