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Patti M
1 reviews | Active since Dec 2014
02 Jul 2021, 16:34
******* Service from Blessing and his colleagues
I received an SMS at 07h30 this morning that I will be receiving my delivery. 9 hours later I call RAM to tell them it is time for me to knock off but because I am in need of the parcel I can wait another two hours for the driver to arrive. I am then told that he is 9 minutes away, I can wait. An hour later I get by Blessing to be told that the driver is in a different area, he will not be coming. I must wait for Monday to get my delivery. I call back in an attempt to drive out and meet with the driver but guess what, my call gets cut. With the second attempt the person on the other end does not answer. I am utterly disappointed to say the least at the level of service that I got from RAM.
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Ram Hand To Hand Couriers's replyOfficial
02 Jul 2021, 16:50Good day Patti.
Please note that the delivery address that was given to us was incorrect, as per your confirmation with Blessing. He took down your correct delivery address and delivery will be arrange for the next business day once the amendments.
Couriers are not allowed to meet with clients at a different address either than the one stated on the system for security reasons.
We do apologise for the inconvenience that you have experienced in the delayed delivery of your parcel.
Kind regards.
Please note that the delivery address that was given to us was incorrect, as per your confirmation with Blessing. He took down your correct delivery address and delivery will be arrange for the next business day once the amendments.
Couriers are not allowed to meet with clients at a different address either than the one stated on the system for security reasons.
We do apologise for the inconvenience that you have experienced in the delayed delivery of your parcel.
Kind regards.
Ram Hand To Hand Couriers's reply02 Jul 2021, 16:50
Official
Good day Patti.
Please note that the delivery address that was given to us was incorrect, as per your confirmation with Blessing. He took down your correct delivery address and delivery will be arrange for the next business day once the amendments.
Couriers are not allowed to meet with clients at a different address either than the one stated on the system for security reasons.
We do apologise for the inconvenience that you have experienced in the delayed delivery of your parcel.
Kind regards.
Please note that the delivery address that was given to us was incorrect, as per your confirmation with Blessing. He took down your correct delivery address and delivery will be arrange for the next business day once the amendments.
Couriers are not allowed to meet with clients at a different address either than the one stated on the system for security reasons.
We do apologise for the inconvenience that you have experienced in the delayed delivery of your parcel.
Kind regards.