Risky covid-19 policy, bad adherence to precautions and lack of professionalism - be warned!!!

On Thursday afternoon 8 October I received a call from a Ram courier telling me that they were about to deliver an online order I had bought from a retailer earlier in the week. I indicated that there would be someone there to receive the order and checked that they did not require a signature (as is reasonable to expect in regards to covid-19 precautions) and they said that they have to have a signature. In panic, I told them my elderly family members could not sign for a package because of covid-19 risk and I was luckily able to get to the delivery address in 15 minutes to sign for it myself. They then asked me to rather come and meet them at a nearby shop for me to collect the parcel from them! I told them absolutely not and that I would be at the delivery address in 15 minutes. 15 minutes later I called the cell number and it rang and then went to voicemail, I left a message saying I was at the delivery address. They called me back about 15 minutes later to check if I was coming to the store, which I again reiterated I would not do and that I was at the delivery address. They arrived 5 minutes later and the courier came up to me with a mask hanging off his nose and demanding a signature. I signed away from my body as much as possible trying to keep distance from the courier, which was impossible, and holding my pen with paper to protect my hands. My signature was obviously terrible and everything I wrote illegible. But all of this is clearly fine with Ram. To me this is appalling, leaving customers and staff at risk for covid-19. While many other courier companies are not requiring signatures and asking for photos of the customer with the package instead - a more reliable form of verification than a signature anyway and something I will happily do. This is a terrible customer service experience, I will not use Ram as they expose their customers to covid-19 risk and now I cannot use the retailer again either because they use Ram! Awful! Be warned!