Ridiculous service.

I am absolutely disgusted with the service I am receiving from Ram. A third party delivery has been arranged so I can collect my father's phone on his behalf, as he is in another country. We've been doing it this way for years with Vodacom, no issues. Seeing as it's a third party delivery, and I have the arrangements and emails from vodacom, I always have a copy of my father's ID, my original ID and a proof of residence. Yesterday the driver came to deliver the phone, he said they didn't put my ID number on the parcel, but he phoned his manager while he was standing here and she confirmed that he can deliver. Then he said he is just waiting for a pin from them, he phoned again, no answer. He said he is going to do his other deliveries in the area, he'll come back in the afternoon, he never came back. This morning they are refusing to deliver the parcel because I don't have my father's original ID. This is why it's a third party delivery, I don't have it, he's in another country!! There a massive miscommunication between the management, drivers, and the utterly *********** staff in the WhatsApp channels (Rethabile in particular)