Revolting customer service

Very disappointed in your services. What a struggle to get hold of a manager to raise my concerns with a courier service booked.

Got a courier service on Friday the 15th of June, the package was only picked up on Tuesday the 19th.

I was dealing with Warren from internal sales who sent me a quote for R416.59 that we immediately paid. On Wednesday I get a call the 20th I got a call saying that the price is now R1704.46. I called several times to speak to a manager but every time the call was dropped and no one contacted me back (Tebogo). Finally I got hold of Vusi from HR who directed me to Tyrone, one of the managers. Tyrone did not bother to call me back and got Warren to call me.

Warren advised me that if we do not pay the full amount they will send back the parcel to the sender. Holding me rand some.

Now I am forced to pay the amount that was not agreed apon.

Very disappointed! And yet again just ignored and forced to pay the not agreed apon amount