Requested info regarding status

I made a phone call to the call centre to enquire about my order delivery. When they phoned to arrange the delivery I very politely requested that they make delivery before 4pm on the designated date. When I spoke to the call centre agent named Jonathan(very bombastic may I add) to confirm whether the delivery will be done before 4pm I was repeatedly told that deliveries are done between 9am & 5pm instead of just phoning the drivers like all the other agents I spoke to did. Eventually when somebody got through to the drivers I was advised that delivery will only be done the following day after I arranged to be in the office on the date RAM gave me.

Every other courier company I have dealt with I've found to be super sufficient. Deliveries from Cape Town through Courier Guy arrived the next day. A delivery from Isando to Lyndhurst takes more than two days.