Repeated Delivery Failures with RAM

I am writing to express my frustration with the recurring problems I’ve experienced with RAM’s delivery service. Once again, there appear to be issues with the address and phone details, and no reattempt was made to deliver my customers package yesterday. As a result, they will have to send their own courier to your offices on Monday to collect it.

This is not the first time I’ve encountered such difficulties. On a previous occasion, RAM repeatedly attempted delivery to an incorrect address, even after I had notified them of the error. We ultimately had to arrange for another courier to collect the package directly from your offices.

These repeated failures are concerning, as they create unnecessary delays and raise the risk of something happening to my package in the interim. By contrast, other courier services such as Courier Guy demonstrate far greater reliability. They proactively reach out via email if they cannot get through on the provided number, request alternatives, and make multiple reattempts before resorting to office collection.

I sincerely hope RAM can address these issues and improve its delivery process. Customers should not have to resort to sending their own couriers to resolve problems that should be handled professionally by the service provider.