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Celiwe M

1 reviews | Active since Jun 2014

21 Oct 2022, 14:17

Really Terrible Customer Service From RAM Driver

I'm really disappointed in the treatment by one of RAM's drivers. I missed his call and I called him back 4 minutes after. I politely asked him to re-attempt delivery to which he said he can't. After a few attempts at begging him he said he can't because he will lose his job. I don't believe this to be true but if it is RAM also needs to review its policies because I believe he was still in my area if he indeed was at the delivery address when he called. While I was speaking to him to try get the issue resolved he dropped the call and when I tried to call back he ignored it. I called the office to ask them to make the delivery the same day and hopefully they will be able to assist but the driver's attitude was really disgusting. I, more often than not, buy online. From groceries to apparel and even appliances. I think I have only missed a call from a courier twice. Each time was with a narrow margin, as in this case, because I make sure to guard my phone for when they call unless I need to use the restroom. Whenever I'd call back to request redelivery, I have not had an issue. Honestly, I don't think I will buy from this particular store online again purely from the treatment I've received from this driver as I wouldn't like to experience this again and I assume they use RAM as their preferred courier.

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Replies (1)
CM
Celiwe M's update23 Oct 2022, 18:07
Reviewer Update
Trey from the escalations department and Poppi, from operations I think, tried really hard to resolve the issue for me. They were very kind, understanding and communicative. By 15:30 I got feedback that the driver confirmed he would redeliver the same day. Unfortunately the driver’s disdain outweighed Trey and Poppi’s kindness because he still didn’t deliver. I was at home by 18:30 and when I checked the security desk there was no delivery. I assumed he just ignored his orders but today I thought to check whether there was an update on the waybill and discovered that he logged it as he couldn’t deliver because it’s a business and he needed an access card/permit to deliver. This is not true because it was logged as such at 19:08 and I know for sure that the gates were wide open because my apartment building shares its entrances with Checkers and therefore these have to be opened until a little after 8 when Checkers closes to allow the Checkers patrons easy and free access in and out. Furthermore, he didn’t even attempt to call me this time because I actually WAS at the delivery address by that hour. I feel sorry that RAM has such a vile employee. Please be sure to send the parcel back to the supplier. Thanks.