LT
Luthando T
1 reviews | Active since Oct 2018
16 Mar 2026, 11:39
Rams promises are empty
I'm drop shipper, fast deliveries are crucial to my customers, ram messed up delivery addresses, since last week, finally Friday they commit to delivering today Monday, I call them to confirm that delivery will be done today, they come up with another story, mind you the customer that is waiting for this order is just next to me geographicly, at this rate, I've lost this customer for good because of Rams empty promises, it's frustrating, they just keep disappointing and continue with their poor service.
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Ram Hand To Hand Couriers's replyOfficial
18 Mar 2026, 07:39 Dear Luthando Thomas
Thank you for taking the time to share your experience with us. We sincerely apologise for the ongoing delays and the frustration this situation has caused you and your customer.
We fully understand how critical timely deliveries are, particularly in a dropshipping environment where your business relies on efficiency and reliability. The repeated delays, incorrect address handling, and unfulfilled delivery commitments are not the standard of service we aim to provide.
We also acknowledge the impact this has had on your customer relationship. Losing a customer due to service failures on our part is unacceptable, and we regret the position this has placed you in.
Please be assured that your concern will be escalated to the relevant operations and branch management teams for urgent intervention. The handling of the delivery address, as well as the repeated changes in delivery commitments, will be investigated to identify where the breakdown occurred and to prevent a recurrence.
Kindly share your waybill number and contact details via private message so that we can prioritise this shipment and assist in expediting the delivery.
We appreciate you bringing this matter to our attention and sincerely apologise for the inconvenience and business impact caused.
Kind regards,
Thank you for taking the time to share your experience with us. We sincerely apologise for the ongoing delays and the frustration this situation has caused you and your customer.
We fully understand how critical timely deliveries are, particularly in a dropshipping environment where your business relies on efficiency and reliability. The repeated delays, incorrect address handling, and unfulfilled delivery commitments are not the standard of service we aim to provide.
We also acknowledge the impact this has had on your customer relationship. Losing a customer due to service failures on our part is unacceptable, and we regret the position this has placed you in.
Please be assured that your concern will be escalated to the relevant operations and branch management teams for urgent intervention. The handling of the delivery address, as well as the repeated changes in delivery commitments, will be investigated to identify where the breakdown occurred and to prevent a recurrence.
Kindly share your waybill number and contact details via private message so that we can prioritise this shipment and assist in expediting the delivery.
We appreciate you bringing this matter to our attention and sincerely apologise for the inconvenience and business impact caused.
Kind regards,
Best regards,
Ram Hand To Hand Couriers's reply18 Mar 2026, 07:39
Official
Dear Luthando Thomas
Thank you for taking the time to share your experience with us. We sincerely apologise for the ongoing delays and the frustration this situation has caused you and your customer.
We fully understand how critical timely deliveries are, particularly in a dropshipping environment where your business relies on efficiency and reliability. The repeated delays, incorrect address handling, and unfulfilled delivery commitments are not the standard of service we aim to provide.
We also acknowledge the impact this has had on your customer relationship. Losing a customer due to service failures on our part is unacceptable, and we regret the position this has placed you in.
Please be assured that your concern will be escalated to the relevant operations and branch management teams for urgent intervention. The handling of the delivery address, as well as the repeated changes in delivery commitments, will be investigated to identify where the breakdown occurred and to prevent a recurrence.
Kindly share your waybill number and contact details via private message so that we can prioritise this shipment and assist in expediting the delivery.
We appreciate you bringing this matter to our attention and sincerely apologise for the inconvenience and business impact caused.
Kind regards,
Thank you for taking the time to share your experience with us. We sincerely apologise for the ongoing delays and the frustration this situation has caused you and your customer.
We fully understand how critical timely deliveries are, particularly in a dropshipping environment where your business relies on efficiency and reliability. The repeated delays, incorrect address handling, and unfulfilled delivery commitments are not the standard of service we aim to provide.
We also acknowledge the impact this has had on your customer relationship. Losing a customer due to service failures on our part is unacceptable, and we regret the position this has placed you in.
Please be assured that your concern will be escalated to the relevant operations and branch management teams for urgent intervention. The handling of the delivery address, as well as the repeated changes in delivery commitments, will be investigated to identify where the breakdown occurred and to prevent a recurrence.
Kindly share your waybill number and contact details via private message so that we can prioritise this shipment and assist in expediting the delivery.
We appreciate you bringing this matter to our attention and sincerely apologise for the inconvenience and business impact caused.
Kind regards,
Best regards,