NW
Niki W

1 reviews | Active since Feb 2018

27 Feb 2018, 13:11

Ram's non delivery is consistent two cellphone upgrades in a row

Your service remains equally bad two years down the line. The exact same thing happened to me 2 x in a row with RAM.

Your courier indicated that I would not be reached at the location specified. It is a massive building with 4 x receptionists! So the guy phones a wrong number and leaves and marks my parcel as undeliverable because I was not available.

Your guy did not ask for me at reception (like I would assume a courier guy to do). So he walks into the building, dials a mobile number (a wrong number) and leaves.

I came to the office to get a phone TODAY just to get told that this might happen tomorrow. I am beyond disappointed that both of my phone deliveries have been handled badly by Ram!

I would expect the courier guy to be phoned and told to come back to my location to deliver my parcel. Exceptionally unhelpful.

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Replies (3)
NW
Niki W's update27 Feb 2018, 13:31
Reviewer Update
Oh, and the live Chat function on the website is VERY effective. I wrote a note at 1pm and I am still waiting for someone to chat back
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply27 Feb 2018, 13:59
Official

Good day,

Thank you for your post.

We do apologies for all inconveniences caused. This will be investigated and we will contact you directly

Thank you

Warm regards

Ram team

NW
Niki W's update27 Feb 2018, 14:25
Reviewer Update
Raheed Hoosen from your call centre resolved this for me! He is my hero.