Rams Hand-to-Hand cannot honour delivery dates, don't grasp school hours

I ordered a gift for my stepdaughter on Netflorist.co.za on her birthday the 15th of February. On Netflorist's site, it specifically asks for the type of delivery address. My stepdaughter happens still to be at school. And, as everybody - except for Netflorist or Rams knows - schools close at, say, 14h00 or earlier. I'd placed the order in good faith on Netflorist's site the day before, and in good faith accepted the site's allegation that it would be delivered on the 15th.

How wrong I was!

I attempted to track the delivery on their site on the 15th. "Out for delivery." Except not. It was NOT "out for delivery." So today, 3 days AFTER the birthday, some nincom**** from Rams phones us at 15h00 and asks why there isn't anybody to receive the gift at the school. Well, DUH!!!!! Really???? What kind of people do you employ, that have no idea of, you know, SCHOOL HOURS?

Typical 3rd World incompetence. Won't be using either Rams or Netflorist in a hurry.