RAM’s association with partners that never delivers

If I were to rate you last week, I would have given you all the stars, but today, if it were possible, I would give you zero. I bought an item from Bash, and I received a message on Wednesday, June 5, 2024, that my item had been handed over to M24 Logistics/RAM. It was stated that the delivery would be made by June 10, 2024. On the morning of June 10, 2024, I received an SMS stating that my parcel was out for delivery. I tried to track the parcel after 8 p.m. The status was that the recipient could not be reached. Later, they said the courier ran out of time. The following day, on June 11, 2024, my parcel was out for delivery again, but due to my bad experience with M24, I called RAM. They told me that the matter had been escalated, but it was never delivered for the same reason as stated on June 10, 2024. On June 12 again, the parcel was out for delivery, but because I knew about their incompetence, I called RAM just before 5 p.m. I was told the matter had been escalated to control and that I would receive a call in 10 to 15 minutes. Forty minutes later, I had to call RAM again because they never called me. I was put on hold for 15 minutes while the consultant tried to get hold of control. After the call, she dropped it. I tried to call again, and it was dropped again. Lastly, I tried to call to lay a complaint and was referred to the RAM complaint page. I ended up here. I do not wish to use RAM again because of poor service.