#RamCouriersMustFall

To say that I am furious is the under statement of the year. This is without question the most negligent courier service ever. I work with courier service providers hence I know what good quality service is and Ram simply does qualify as a good quality courier.

Firstly the first driver came to my home to deliver my parcel and my wife asked him to wait two minutes and he said he couldn't but assured her he would be back later on that day...... never came back! Then the courier claims to have made delivery attempts which is not true. They claim to have called me and left voice mails which is not true. I've called them and given them alternative number for them to contact me on and they promised that the driver would call me 1 hour before delivery attempt is made to no avail. I went on there chat service twice and the service has been awful. I called them again to learn my parcel has been returned without informing me. Salt to wound, this was done while I was chatting to them on their website. Which begs the question why I was not informed about this ? I called them again and I was referred to the Cape Town branch, I rang the Cape Town branch and they answered, I asked for the manager, they put me on hold for 5 minutes, than they drop the line on me. I called right back but they kept putting my call back into the call queue.... now no-one wants to answer. They must have left work early hey!

I called the 0861 number and ask to speak to a manager and I get transferred to the wrong person. I was than told they cant find a manager to take the call and to hold the line which I did for 22 minutes before once again, yes you guess it they dropped the line on me again. I called them right back on the 0861 and they line kept being dropped on me..... I tried 6 times times and get to the IVR and boom, dropped again. On the 7th occasion I get through to a advisor, I ask for a manager, they take my tracking number and she advises me to hold..... then yes you guess it again boom, they dropped the line on me again. I mean your call center people seems to drop calls better than your drivers drop parcels.

People don't use this service because it is free, we pay for a service and if your staff don't feel like working then fire them. If you need help doing this I will come to your offices and help you do the disciplinary hearings myself.

Horrible, horrible horrible, did I say horrible ? Let me say it again horrible service!