RR
Roberto R

1 reviews | Active since Aug 2016

15 Mar 2021, 15:44

Ram...BAD BAD service and unreliable.

Terrible non existent service. Lot's of promises, non delivery 3 times arranged of my Standard bank credit card. Bad name for Standard Bank as well. Today after once again, card not delivered at 9am as arranged, called them at 11h00, only to be put on hold and promised to get call back. At 15h40, still no contact. Shame on you.

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Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 Mar 2021, 16:26
Official
Good day Roberto.

We sincerely do apologise for the delivery of your parcel and the inconvenience caused in this regard.

We will request for the collection of the parcel today and have your parcel delivered tomorrow without fail.

Kind regards.
RR
Roberto R's update16 Mar 2021, 12:15
Reviewer Update
Hi, thanks for your reply and promise to have my card delivered today, BUT, when?? No one has called to confirm a delivery time and its already 12h15?
RR
Roberto R's update17 Mar 2021, 05:59
Reviewer Update
Hello RHT,
It seems once again that you have major service and communication problems within your organization! On COB yesterday no card received and no call. I will call my bank later today and escalate this to my private banking division as I will be unable to make use of their banking services.