RAM - WORST SERVICE EVER - NON DELIVERY RECORDED ON TRACKER WHERE DRIVER DID NOT EVEN COME TO MY ADDRESS

I ordered a rain sim card three days ago and waited for my waybill number in order to change the address to my work address for delivery. This morning I received an sms that my parcel is on its way. HOW AM I ONLY RECEIVING THE WAYBILL NUMBER NOW WHILST DELIVERY IS TAKING PLACE ALREADY. In any even I was at the original address when I tracked the parcel, had all my RICA docs ready, and it said NON DELIVERY, WHICH IS IMPOSSIBLE, THEY DID NOT EVEN ATTEMPT DELIVERY. This is abolutely ridiculous!!! No one called me. I even had special instructions added to the order to ensure the driver had no difficulty. The driver did not even come to my address!!!!!! I have waited on the phone for over an hour now with customer care. NO ONE ANSWERS THE PHONE.. How is this good service? I have emailed the help email address and no one has contacted me. This is unacceptable service. RAM you need to train your drivers better and ensure your customer care hotline actually works!!! I thought RAM was the best in the country. Cleary RAIN should not use your courier company as theres a pattern of the same complaint as mine on here. Where is my parcel?????????? What makes matters worse is that i have to order another 5G sim card with a router for my office but I will not allow RAM to deliver that parcel! Worst customer service EVER!!!!!!!!!!