RAM, worst experience you will face with their call agents, plus their drivers that lie as well. Same what's app group

Lies, ********* and lack of empathy from the call centre agents from RAM, is what I am went through. Had cancelled my Supersonic contract, so RAM is assigned to collect their router, got a call from RAM on the 16th April [10:08] that they will collect the router but unfortunate the agent cut off my call when trying to explain of travel time as I work from office then to home thereafter after picking kids from school. Got a call from an agent (Lydia) yesterday [09:37], who I tried to explain and make arrangement for the collection and time of the parcel but was dismissive. Got a call again today from Lydia [07:59] claiming their agent driver apparently didn't get any response or person regarding the collection of the router, then explained to her that no agent called and our security at the boom gate mentioned there was no RAM agent that had arrived for the day to as they keep the lists of person that come through to the complex.

Unfortunately this has been an awful service to engage with RAM.

They should train the call agents telephone etiquette and they must learn to listen.