RAM - Worst courier service

This is by far the worst courier company I had the displeasure of working with. After phoning the call center numerous times after I received my waybil, for an update or confirmation for change of delivery address, each time they say they will phone me back on the same day. This has never happened. And I’m still waiting for feedback on my parcel delivery, and still waiting for a callback. Worst still, I am still waiting for my parcel which should have been delivered last week Thursday. Absolutely the worst courier service. Even when asking if I can arrange to pick up the parcel myself, I am also not allowed to do that, and hey will get back to me (Still Waiting) Pathetic service, and worst customer experience of my life.