RAM, Where is my order that you claim to have delivered?????

I have been waiting the ENTIRE day for a Clicks delivery via RAM. I received an SMS just before 17h00 saying that my order has been delivered, so I phone RAM, to say, NO IT HAS NOT BEEN DELIVERED. 22 minutes so far, I have been on the phone and to no avail. I was told that my order was delivered to Germiston I LIVE IN ALBERTON! I am so angry I could spit !!!!!!!!!!