JH
Juan H
1 reviews | Active since Jul 2019
23 Jun 2020, 09:58
RAM vs VODACOM blame game,
Ordered a phone online from Vodacom last week. I already have a contract with provider. Vodacom states the phone is out for delivery as i ave given all the correct details - query the delivery as it has been a day short of a week since the package was bound to arrive. Vodacom says RAM did not take the correct delivery details and i am sure that RAM will say that vodacom did not give them correct details.
I have now had to cancel my order as i will not be available to accept delivery of the device any other time than the days i have made available.
RAM has been sitting with my device - since last week, no attempt has been made to reach me with me as the consumer having to follow up.
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Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
23 Jun 2020, 19:04Good day Juan.
Apologies for the experience that you have had with our delivery service.
Please provide to us the waybill number for your parcel so that we can be able to assist you to have the parcel delivered to you as promised.
Kind regards.
Apologies for the experience that you have had with our delivery service.
Please provide to us the waybill number for your parcel so that we can be able to assist you to have the parcel delivered to you as promised.
Kind regards.
Ram Hand To Hand Couriers's reply23 Jun 2020, 19:04
Official
Good day Juan.
Apologies for the experience that you have had with our delivery service.
Please provide to us the waybill number for your parcel so that we can be able to assist you to have the parcel delivered to you as promised.
Kind regards.
Apologies for the experience that you have had with our delivery service.
Please provide to us the waybill number for your parcel so that we can be able to assist you to have the parcel delivered to you as promised.
Kind regards.
JH
Juan H's updateReviewer Update
24 Jun 2020, 15:56Hi there. Its sad to see that only once negative feedback is given is an attempt made to mend a situation.
The waybill is K*** - this should have been cancelled yesterday. Now i have to wait longer for the parcel to arrive at Vodacom (RAM said the parcel was till with them might I add.)
RAM once more stated Vodacom has not communicated the cancellation. WHAT *******
The waybill is K*** - this should have been cancelled yesterday. Now i have to wait longer for the parcel to arrive at Vodacom (RAM said the parcel was till with them might I add.)
RAM once more stated Vodacom has not communicated the cancellation. WHAT *******
JH
Juan H's update24 Jun 2020, 15:56
Reviewer Update
Hi there. Its sad to see that only once negative feedback is given is an attempt made to mend a situation.
The waybill is K*** - this should have been cancelled yesterday. Now i have to wait longer for the parcel to arrive at Vodacom (RAM said the parcel was till with them might I add.)
RAM once more stated Vodacom has not communicated the cancellation. WHAT *******
The waybill is K*** - this should have been cancelled yesterday. Now i have to wait longer for the parcel to arrive at Vodacom (RAM said the parcel was till with them might I add.)
RAM once more stated Vodacom has not communicated the cancellation. WHAT *******