Ram very poor services and consultation

I had a parcel handed over to RAM for delivery to me.

Day 1: I was informed that the delivery could not be completed because the address could not be found. I was told there was an address issue from the issuing company. I immediately called RAM and provided my correct address.

Day 2: The same issue occurred again. I called RAM once more, provided my address again, and asked why the details had not been updated. I was informed that my address had now been updated.

Day 3: I was told that the delivery could not be completed because an access code was required to enter the premises and that the driver did not have a card or access code. I called RAM to ask why the driver did not contact me upon arrival. I was then told that they did not have my contact details. This was confusing, as I had been receiving SMS notifications from RAM regarding the delivery. When I asked how it was possible to receive SMS notifications if they did not have my contact number, I did not receive a clear answer.

Day 5: I attempted to check my delivery details and track the parcel on the RAM website, but I was informed that my contact number did not exist, which meant I could no longer access or verify my delivery details.

Due to the ongoing issues and the repeated back-and-forth with no resolution, I instructed RAM to return the parcel to the issuing company. Despite multiple calls and confirmations that my details were updated, a new issue occurred each day, making the delivery process unsuccessful.